Shipping Policy of Mimiesparknie

Effective Date: January 3, 2025

At Mimiesparknie, we are committed to providing fast, reliable, and secure shipping for all our customers. This Shipping Policy outlines the various shipping options, delivery times, and conditions for both domestic and international orders. Please take a moment to review our policy for a clear understanding of our shipping procedures.

1. Shipping Methods and Availability

We offer a range of shipping options to cater to the needs of our customers. The availability of specific shipping methods may depend on your location. We ship both domestically within the United States and internationally.

Domestic Shipping (United States):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days

International Shipping:

  • Standard International Shipping: Delivery within 10-20 business days depending on the destination.
  • Expedited International Shipping: Delivery within 5-10 business days depending on the destination.

2. Shipping Costs

Shipping fees are calculated based on the weight, size, and delivery location of your order. The exact shipping cost will be provided at checkout before you confirm your purchase.

Free Domestic Shipping: We offer free standard shipping on all orders within the United States for purchases over $500.

International Shipping Fees: International shipping costs vary based on the destination country. Additional customs duties, taxes, or import fees may apply to international orders, and these charges are the responsibility of the customer. Please be aware that international shipping may be subject to customs delays.

3. Order Processing Time

Once your order is placed, we aim to process and ship it as quickly as possible. Our order processing times are typically 1-2 business days (excluding weekends and holidays). During peak times or promotional events, processing times may be slightly longer. You will receive an email confirmation once your order has been processed and shipped.

4. Tracking Your Order

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s journey through the delivery process. If you experience any issues or delays with tracking, please feel free to contact our customer service team for assistance.

5. Delivery Timeframes

Domestic Orders:

  • Standard Shipping: 5-7 business days from the ship date.
  • Expedited Shipping: 2-3 business days from the ship date.
  • Priority Shipping: 1-2 business days from the ship date.

International Orders:

  • Standard Shipping: Typically takes 10-20 business days depending on the destination country and customs processing.
  • Expedited Shipping: Typically takes 5-10 business days depending on the destination country.

Please note that delivery times are estimates and can be affected by factors such as weather, customs processing, and courier delays. Mimiesparknie cannot be held responsible for delays caused by the shipping carrier or customs.

6. Shipping Restrictions

  • P.O. Box Addresses: We do not ship to P.O. Box addresses. Please provide a valid street address for all orders.
  • International Shipping Restrictions: Certain products may be restricted from being shipped to specific countries due to local laws or customs regulations. In such cases, you will be notified at checkout if your order cannot be shipped to your location.

7. Order Tracking and Shipping Issues

If you have any issues tracking your order, or if your shipment is delayed or lost, please contact our customer service team immediately at info@mimiesparknie.com or call (740) 256-1019. We will investigate the issue with the shipping carrier and work to resolve it as quickly as possible.

8. Customs, Duties, and Taxes

For international orders, please note that the customer is responsible for any customs duties, taxes, or import fees incurred during the shipping process. These charges are imposed by the destination country and are beyond our control. Please check with your local customs office for details about potential fees before placing an international order.

  • Customs Delays: Customs procedures may delay the delivery of your international order. While we strive to ensure timely shipping, we are not responsible for any delays caused by customs clearance.

9. Damaged or Lost Shipments

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return and exchange, or issue a refund as per our Refund and Returns Policy.

In the rare event that your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to trace the shipment and resolve the issue. In cases where the carrier cannot locate the package, we may offer a replacement or refund.

10. Order Cancellations

Once an order has been shipped, it cannot be canceled. If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request before your order is processed and shipped.

11. Customer Support

If you have any questions or concerns about your shipment, please feel free to contact our customer support team:

Our team is here to assist you with any shipping-related inquiries, and we are committed to ensuring that your shopping experience with Mimiesparknie is as seamless and enjoyable as possible.