Refund and Returns Policy of Mimiesparknie

Effective Date: January 3, 2025

At Mimiesparknie, we take great pride in the luxury products we offer, and our goal is to ensure that every customer has a pleasant and satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a flexible Refund and Returns Policy to ensure your peace of mind. Please read the following terms carefully for a clear understanding of how our return and refund process works.

1. Return Eligibility

We want you to be completely satisfied with your Mimiesparknie purchase. If you wish to return an item, please ensure the following conditions are met:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery. Any return requests made after 30 days will not be accepted.
  • Condition: Items must be unused, unworn, and in original condition. All products must be returned in their original packaging, with tags and labels intact. We reserve the right to refuse returns if items show signs of wear, damage, or have been altered in any way.
  • Non-Returnable Items: Some items are not eligible for return or exchange, including:
    • Custom or personalized items.
    • Final sale or clearance items, as clearly marked on the website.
    • Gift cards or vouchers.

2. How to Initiate a Return

To begin a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team by emailing info@mimiesparknie.com or calling (740) 256-1019. Provide your order number, the item(s) you wish to return, and a brief reason for the return.

  2. Return Merchandise Authorization (RMA): Once your return request is approved, you will be issued a Return Merchandise Authorization (RMA) number. This number is required for processing your return.

  3. Return Instructions: We will provide you with detailed instructions on how to return the item. This may include the return shipping address and any packaging requirements.

  4. Shipping Costs: Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item received. If you were sent the wrong product or it arrived damaged, please contact us immediately, and we will cover the return shipping cost.

3. Refund Process

Once we receive your returned item(s), we will inspect the condition of the products to ensure they meet the return eligibility criteria. If the return is accepted, we will process your refund as follows:

  • Refund Method: Your refund will be issued to your original payment method (credit card, PayPal, etc.). Refunds will typically be processed within 7-10 business days after we receive the returned item(s).
  • Partial Refunds: If your return does not meet the eligibility criteria (e.g., the item is used or damaged), we may issue a partial refund, or we may deny the return altogether.

Please note that it may take additional time for your refund to appear on your statement depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the item you want. Due to the high demand and exclusivity of luxury items, we cannot guarantee that the item will be available at the time of your return.

If the exchange is for an item of equal or greater value, you will need to cover the price difference.

5. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately upon receiving the product. We will arrange for a free return and exchange of the damaged or incorrect item. We may request photos of the damaged item as part of the return process.

Steps to take if your item is damaged or incorrect:

  • Contact Customer Service: Notify us within 7 days of receiving the item.
  • Provide Proof: Please send photos of the damaged item or the incorrect product received to help us process your claim quickly.
  • Return Shipping: We will provide a prepaid return label for shipping the incorrect or damaged item back to us.

6. International Returns

If you are returning an item from outside the United States, please note that you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns. International customs fees, taxes, or duties are non-refundable, and it is your responsibility to comply with the applicable regulations in your country.

7. Refunds for Gifts

If you received an item as a gift and wish to return it, the return process is the same as for purchases made by the buyer. Refunds for gift returns will be issued in the form of store credit, which can be used to purchase other items from Mimiesparknie.

8. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your return or refund. If you need assistance with the process or have any inquiries, please don’t hesitate to reach out:

9. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, with the updated date at the top of the policy. Please review this policy periodically to stay informed about our return and refund practices.

Thank you for choosing Mimiesparknie. We are committed to providing exceptional luxury products and ensuring your complete satisfaction. If you have any questions about our Refund and Returns Policy or need help with a return, please don’t hesitate to contact us.